Effective Date: October 4, 2025
This Privacy Policy describes how SimulatorStudios ("the Site," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from www.simulatorstudios.shop.
1. Collection of Personal Information
To fulfill your orders and provide you with excellent service, we collect personal information about you. This collection occurs both directly from you (when you place an order) and automatically through your use of the Site (via cookies and tracking technologies).
Information You Provide Directly
We collect Personal Identification Information (PII) necessary to process your purchase and communicate with you, including:
Contact Details: Name, email address (contact@simulatorstudios.shop), shipping address (required for large freight items), and billing address.
Order Information: Details of the products you purchase (e.g., SKYTRAK Launch Monitors or Studio Kits).
Customer Support Information: Any information you provide when reaching out to our support line at +1 363 204 2944.
Payment Data (Handled by PayPal)
To ensure maximum security for high-value purchases, we do not directly collect or store credit card numbers on our servers. All payment information is processed exclusively by our third-party payment processor, PayPal. PayPal handles and secures your payment data in accordance with their own security protocols and privacy policy.
Information Collected Automatically
When you browse our Site, we automatically collect certain information about your device and interaction with the Site ("Usage Data"). This includes:
Device Information: Web browser version, IP address, time zone, and some cookies installed on your device.
Usage Data: Details about the individual web pages or products you view (e.g., SKYTRAK ST+ Studio), what websites or search terms referred you to the Site, and how you interact with the Site.
2. Use of Personal Information
We use your personal information to provide our services, which includes:
Fulfilling Orders: Processing your purchase, arranging freight shipping and delivery of your golf simulator equipment to the address you provide (707 N Main St, Las Vegas, NV 89101, United States).
Communication: Communicating with you regarding your order status, policy updates, and providing customer support.
Marketing and Advertising: Sending you promotional communications (if you have opted in) related to new products or special offers.
Improving the Site: Analyzing how customers use the Site to optimize our performance, user experience, and marketing efforts.
3. Sharing of Personal Information
We share your Personal Information with third parties to help us provide our services and fulfill our contracts with you.
Service Providers: We share necessary data with companies that perform services on our behalf, such as:
PayPal: For secure and exclusive payment processing.
Freight and Shipping Carriers: To ensure the timely and accurate delivery of your large Studio Packages.
Analytics Providers (e.g., Google Analytics): To understand how customers use the Site.
Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive.
4. Your Rights and Choices
Opt-Out of Marketing
You have the right to opt-out of receiving promotional email communications from us at any time. You can do this by clicking the "unsubscribe" link in any email we send you, or by contacting us directly.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
5. Security
We take reasonable steps to protect your Personal Information. However, no electronic transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your Personal Information, we cannot guarantee its absolute security.
6. Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the "Effective Date."
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail using the details below:
Email: contact@simulatorstudios.sh
Phone: +1 363 204 2944
Address: 707 N Main St, Las Vegas, NV 89101, United States